Handmade and Personalised Items Terms of Sale | Retrosheep
Terms and Conditions of Sale
At Retrosheep, we take great pride in creating unique handmade items personalized just for you. As each item is individually made to order, we regret to inform you that handmade personalized orders cannot be cancelled once they are in production.
Once you have confirmed your order, we begin the process of creating your custom item. This process takes several hours, and in some cases, days, to complete. Therefore, we cannot accept any cancellations once production has started.
If you have any questions or concerns about your order, please contact us immediately, and we will do our best to accommodate your request.
Thank you for understanding and for choosing Retrosheep for your handmade personalized items.
Our Preferred Method of Payment is PayPal: For Instant Payment and a Faster Service, MOST OF OUR ITEMS ARE HANDMADE SO UPLON PAYMENT CLEARENCE WHICH IS INSTANT THROUGH PAYPAL WITCH MEANS WE CAN CONFIRM THE ORDER AND START MAKING YOUR HANDMADE ITEMS STRAIGHT AWAY .
LONGER PAYMENT PROCESSES THROUGH STRIPE WITH A DEBIT OR CREDIT CARD WHICH ARE 5 DAYS PLUS FOR THE PAYMENT TO CLEAR - PLEASE DO NOT SELECT NEXT DAY DELIVERY FOR CREDIT AND CREDIT CARD PAYMENTS THROUGH STRIPE. IF YOU REQUIRE NEXT DAY DELIVERY PLEASE PAY VIA PAYPAL
ITEMS DISPATCHED UPON PAYMENT CLEARENCE VIA STRIPE WHEN YOU PAY BY CARD AND IT TAKES 5 DAYS TO CLEAR
Handmade items to Order Items
Unfortunately, as all of our items are handmade and personalised to each individual customer, we cannot offer returns or exchanges. We take great pride in producing unique and high-quality items, but please understand that we cannot offer refunds once an order has been placed and is in production. However, if there is an issue with your order, please don’t hesitate to contact us and we will do our best to find a solution. Thank you for your understanding.
How long will it take to make my personalised handmade item?
We have a 3-day turnaround for our personalised handmade items. You will be kept up to date with the process of your order from start to finish. Once your order has been completed, we will provide you with your tracking number when your item has been dispatched via tracked delivery with our lovely postman Ben, who comes to collect our mail every morning.
Generally, as a rule of thumb, your items are handmade as soon as possible and can sometimes be dispatched the same day. Please note that during busy periods, such as holidays, our turnaround time may be longer. We appreciate your patience and will do our best to keep you informed of any delays.
T Shirts Terms of Sale
Due to the nature of our handmade T-shirts, we cannot accept returns on any T-shirts that have been removed from their sealed hygienic packaging. Once the T-shirt is unwrapped, we can no longer guarantee that it has not been worn or otherwise compromised. We take great care in ensuring that all of our products are in top condition when they leave our workshop, so please make sure to inspect your T-shirt thoroughly before opening the packaging. If you have any concerns or issues with your T-shirt, please contact us immediately and we will do our best to address the issue. Thank you for your understanding.
Items Removed from Sealed Packaging – Health and Hygiene
Due to the nature of our handmade T-shirts, we cannot accept returns on any T-shirts that have been removed from their sealed hygienic packaging. Once the T-shirt is unwrapped, we can no longer guarantee that it has not been worn or otherwise compromised. We take great care in ensuring that all of our products are in top condition when they leave our workshop, so please make sure to inspect your T-shirt thoroughly before opening the packaging. If you have any concerns or issues with your T-shirt, please contact us immediately and we will do our best to address the issue. Thank you for your understanding.
Terms for Handmade to Order Socks:
As our handmade to order socks are made specifically for you, we do not accept returns or exchanges once they have been removed from their sealed hygienic packaging. Please ensure that you have selected the correct size and colour before opening the package.
In the rare event that you receive a damaged or defective item, please contact us within 48 hours of receiving the package with a photo of the damaged item and your order number. We will assess the damage and determine the best course of action to resolve the issue.
Please note that all of our handmade to order socks are unique and may have slight variations in pattern or color due to the handmade nature of the product. We strive to provide the best possible product and will make every effort to ensure your satisfaction.
Personalised Order Terms
At Retrosheep.com, we offer personalised orders for a range of products. To ensure your personalised item meets your expectations, please follow the guidelines below:
Contact us with your design: Please use our contact form to send us your image, logo or text along with any specific font requirements.
Review your design: We will create a mock-up of your design and send it to you for your review. Please ensure that all spelling and grammar are correct and that the design meets your expectations.
Production: Once you have approved the design, we will begin production. Please note that handmade personalised orders cannot be cancelled once in production as it takes hours to make each unique handmade item.
Shipping: Your personalised item will be shipped to you within the estimated shipping time frame. We use tracked Royal Mail for our postal services to ensure timely delivery.
Please note that personalised items are non-refundable unless they arrive damaged or faulty. If you have any issues with your order, please contact us and we will do our best to resolve the issue.
Thank you for choosing Retrosheep.com for your personalised order needs.
Our Charging Structure
At Retrosheep.com , we take great pride in creating personalised handmade items that are made just for you. Our prices are based on the number of hours it takes to complete your unique product. We believe that every item deserves 100% love and attention to detail, which is why we take the time to ensure that each item is crafted with the highest level of care.
Damaged Items
If your item arrives damaged, please contact us within 3 business days of receiving your order. We will require photos of the damaged item and packaging for insurance purposes. Once we receive this information, we will work with you to resolve the issue as quickly as possible.
If the item was damaged during shipping, we may need to file a claim with the shipping carrier. Please keep all packaging and damaged items until we advise you otherwise.
Please note that we cannot be held responsible for damages caused by improper use, care, or storage of the item after delivery
We understand that each item is special and unique to you, and we strive to make sure that our prices are fair and reflect the time and effort put into creating your personalized product. Rest assured that you are getting a quality item that has been made with love and care. Thank you for choosing Retrosheep.com for your personalised handmade items.
FAQ
Q: What is Retrosheep.com?
A: Retrosheep.com is a handmade gift shop offering bespoke printing, embroidery, and engraving services, as well as 3D printing and catnip products. All items are handmade by the owner, Cher, who is a self-employed crafts person based in Wales, UK.
Q: What types of products does Retrosheep.com offer?
A: Retrosheep.com offers a wide range of handmade products including knitted socks, hats, scarfs, necklaces, keyfobs, earrings, scented charms, t-shirts, hoodies, polo shirts, mugs, wooden and metal engraved gifts, and 3D printed items.
Q: What materials are used for the products?
A: The materials used vary depending on the product. For example, the knitted products are made from wool or acrylic yarn, while the engraved gifts can be made from wood, metal, glass, acrylic, or canvas. The 3D printed items are made from PLA,TPU,PLE Carbon Fibre or ABS materials.
Q: How long does it take to make and deliver the products?
A: The time it takes to make the products varies depending on the complexity of the design and the type of product. Most products take a few hours to a few days to make, but some made-to-order items may take longer. Delivery times also vary depending on the location, but Retrosheep.com uses tracked Royal Mail for postal services.
Q: Can I request a custom design for a product?
A: Yes, Retrosheep.com offers bespoke printing, embroidery, and engraving services, which means you can request a custom design for any of the products. WE will work with you to create a unique design that meets your needs.
Q: What is the return policy for Retrosheep.com?
A: Retrosheep.com has a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a refund or exchange. However, the item must be in its original condition and packaging.
Q: How can I contact Retrosheep.com?
A: You can contact Retrosheep.com through the website’s contact page or email. Cher, the owner, works from home and will promptly reply to your messages.
Q: How do I know if my order has been shipped?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.
Q: Can I cancel my order?
A: If your order has not been shipped yet, you can cancel your order by contacting us through our contact page. Once your order has been shipped, it cannot be cancelled.
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, please contact us within 30 days of receiving your order and we will do our best to resolve the issue.
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method you choose at checkout. Please refer to our delivery page for more information.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Please refer to our delivery page for more information.
Q: How can I contact you?
A: You can contact us through our contact page or by sending an email to our customer support team. We will do our best to respond to your inquiry as soon as possible.
Feature on on Our YouTube Channel
If you’re interested in seeing how some of our products are made, you may be excited to hear that some items are filmed during production and uploaded to our YouTube channel,
We encourage you to check out our channel and browse through our videos to see if your product is featured. Make sure to like, follow, and subscribe to our channel so you don’t miss out on any of our latest videos and product releases.
Please note that while we do our best to showcase as many products as we can, not all items may be featured on our channel due to time and resource constraints. If you have any specific requests or would like to be featured on our channel, please feel free to use our contact form or add a note to your order. We’ll do our best to accommodate your request, but we can’t guarantee that all requests will be fulfilled.
Customer Feedback
Thank you for choosing us for your handmade needs.
We value your satisfaction and feedback. If you are happy with your product and our service, we kindly ask that you leave us a review on Google.
Your feedback helps us improve our products and services for future customers. If for any reason you are not satisfied with your order, please contact us first so we can resolve any issues.
Thank you for supporting our small business.